FortiCare Technical Support and Services
Expertise at Your Service
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FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet’s products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
FortiCare Technical Support helps thousands of growing businesses get the most from their investments in Fortinet’s products and services. FortiCare Technical Support is a per-device support service, and it provides customers access to over 1,400 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Technical support is offered with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement (PRMA) through 200+ in-country depots.
Fortinet offers three different per-device support options to meet the needs of different devices: FortiCare Essential, FortiCare Premium, and FortiCare Elite. This provides organizations the flexibility to procure different levels of service for different devices based on their availability needs.
Companies should also consider FortiCare Advanced Support and Professional Services.
Fortinet is dedicated to helping our service provider (SP), and managed service provider (MSP) customers succeed. Every year, FortiCare services helps mobile network operators (MNO), Internet access providers (ISP), managed security services providers (MSSP), and other communication service providers (CSP) get the most from their investments in Fortinet’s products and services.
Fortinet offers two per-device support options to meet the needs of our SP and MSP customers: FortiCare Premium and FortiCare Elite. The newly launched Elite service provides 15-minute response times for key product families. Service providers have the flexibility to buy different levels of service for different devices based on their availability needs. Service Providers should also consider Advanced Support and Professional Services.
Getting Started and Product Registration
Expertise at Your Service
24x7 Global Support
1,800+ NSE and Industry Certified Global Resources
3 Regional Centers of Expertise
23 Support Centers and 40 Regional Depots
200+ In-country Depots
4-hour Expedited Hardware Replacement Availability
Per-device Service: Technical Support Services & RMA
Maximize the effectiveness of your solution with 24x7 assistance from technical experts. Our priority hardware replacement (RMA) options include 4-hour RMA and secure RMA services to help ensure business continuity.
Per-account Service: Advanced Support
Increase your team's productivity and avoid incidents with operational reviews by designated resources. Account planning and upgrade assistance help you add new capabilities with confidence.
Professional Services
Fast-track your return on investment with streamlined deployment from our experts. Our consultants have multi-vendor experience and can help you design a full solution, quickly migrate from legacy technologies, and adopt new capabilities.
80+ Countries with telephone support
23 TAC locations
3 Regional Centers of Excellence
190+ countries with RMA hardware coverage
